Complaints and Impartiality Policy
Our Commitment to Policy
Purpose
At Halal Food Safety UK (HFS), we are committed to handling all complaints and appeals fairly, transparently, and without delay. We also uphold strict impartiality in all our halal certification services.
Submitting a Complaint or Appeal
You may submit a complaint or appeal via:
Website: http://www.halalfoodsafetyuk.co.uk/policies/ Email: info@halalfoodsafetyuk.co.uk
Please note: We do not process anonymous complaints or those lacking valid contact information.
What to Expect
- Complaints are reviewed by our Management Representative.
- Appeals are handled by the Impartiality Committee.
- Valid submissions are acknowledged in writing.
- All decisions are made by individuals who were not involved in the original halal certification activity.
- Anyone employed by the client within the past two years is excluded from decision-making.
- Final outcomes and corrective actions (if any) are communicated in writing